Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Cleanliness
Helpful staff
Small rooms
Dining limitations
7.6/10
Very good
Rooms
8.3
Location
7.5
Service
8.5
Dining
7.0
Guest reviews
7.6/10
based on 4 reviews
8.1
8.1/10 based on 1177 reviews
Gertrude
United States,
February
2024
8.2/10
The hotel location is convenient for exploring Sapporo and attending the ice festival, but it's a bit far from the city center. The rooms are cozy, albeit smaller than expected, with a nice large bathtub that has a bubble massage function. The service was friendly and accommodating, providing extra blankets for my sleeping child. The dining experience offered delicious local specialties, though some felt there was too much Japanese food for breakfast.
Rooms
8.0
The rooms are above average and come with a large bathtub equipped with a bubble massage function, but they are smaller than pictured.
Service
9.0
The service was friendly, and they provided extra amenities to make our stay comfortable.
Location
7.0
The hotel is well-located near the subway and major areas like Sapporo-eki, Susukino, and Maruyama, making it convenient for exploring the city.
Dining
8.0
Facilities
9.0
The hotel has a variety of facilities that cater to guest needs during their stay.
Simon
United Kingdom,
September
2023
6.8/10
The hotel rooms were very comfortable and clean although a bit too small for the price in comparison to other chains we have stayed at. We enjoyed a good view while waking up in the morning; however, the room was quite hot and we could detect a hint of cigarettes even though we had a non-smoking room.
Rooms
8.0
The rooms were comfortable and clean with a good morning view, but a bit small for the price.
Service
7.0
The service was helpful, and the staff were extremely polite and provided us with valuable information, although some lacked a smile.
Location
7.0
The location was good, close to a convenient store and attractive sites, though a little far from the city center.
Dining
6.0
Facilities
6.0
The hotel facilities were adequate for our needs, but nothing outstanding was to note.
Cleanliness
Small rooms
Peter
United States,
May
2023
7.8/10
The hotel offers nice, clean rooms with pleasant appointments, but the smaller size on higher floors could be a bit tight for movement. The service is exceptional, with all personnel being very friendly and courteous, providing valuable advice on getting around the city. The location is convenient for transportation, although a little far from the city center. Overall, it's a good value for money stay with great service and location.
Rooms
8.0
The rooms are nice and clean, with pleasant appointments. On higher floors, they can be a bit compact, limiting the space to walk.
Service
9.0
The service is top-notch, with all staff being very polite and extremely helpful. They provided detailed information on train and bus schedules to nearby areas like Furano.
Location
7.0
The hotel's location is good for transportation to various places, although it is a bit far from the city center. It's conveniently close to Nishi 11 Chome, with restaurants and convenience stores nearby.
Dining
7.0
The dining options are varied, but there may be an abundance of Japanese food for breakfast, which might not suit everyone's taste.
Facilities
8.0
The hotel provides a range of facilities such as car hire, dry cleaning, housekeeping, laundry, and even shuttle services. The overall offerings are good.
Dan
United States,
May
2023
8.4/10
I had a fantastic stay at this hotel! The rooms were spacious and equipped with a large bathtub with a bubble massage function, making for a luxurious experience. The service was top-notch, with staff going above and beyond to accommodate requests and make me feel at home. The location was excellent, near the Tanukikoji Shopping Street, offering convenience and easy access to transportation. However, the dining experience was a bit overpriced and lacked variety in breakfast options.
Rooms
9.0
The rooms were above average, especially on the Royal floor, with bigger beds, refrigerators, and makeup mirrors, offering utmost comfort and cleanliness. Even the standard rooms were cozy and spotless.
Service
9.0
The staff was incredibly nice and accommodating, despite any language barriers. They were always ready to help with any requests or questions, ensuring a pleasant and smooth stay.
Location
9.0
The hotel's location was great, close to the Tanukikoji Shopping Street and the Odori Park, making it easy to explore both Japanese and Western cuisine options. It was convenient for transportation and near key attractions like the TV tower.
Dining
7.0
The dining options were good overall, with a nice variety, but slightly on the expensive side with predominantly Japanese breakfast dishes. Despite the pricing, the selection was rich and satisfying.
Facilities
8.0
The facilities were well-equipped and maintained, offering services like car hire, dry cleaning, and a free shuttle service, ensuring a comfortable and convenient stay.